Refund policy

At Heirloom Spice Company, we aim to please. It is our goal that you receive your complete order with no damages or missing products. If this happens to you, we will be happy to ship out a replacement as quickly as possible. Please email us at contact@heirloomspiceco.com with your order number and missing or damaged item(s) details.

Is there a shipping cost on Product Replacements?

No, if your item was missing or damaged, we will ship you a replacement free of charge.

How long will it take to process my replacement and how will I know it shipped?

Please allow 2-3 business days for the processing and shipping of your replacement. Actual transit times vary based on the destination. You will be sent a confirmation email when the product has shipped.