RETURNS

PRODUCT REPLACEMENT

At Heirloom Spice Company, we aim to please. It is our goal that you receive your complete order with no damages or missing products. If this happens to you, we will be happy to ship out a replacement as quickly as possible. Please email us at contact@heirloomspiceco.com with your order number and missing or damaged item(s) details.

Is there a shipping cost on Product Replacements?

No, if your item was missing or damaged, we will ship you a replacement free of charge.

How long will it take to process my replacement and how will I know it shipped?

Please allow 1-2 business days for the processing and shipping of your replacement. Actual transit times vary based on the destination. You will be sent a confirmation email when the product has shipped.

 

PRODUCT REFUNDS

We pride in our products and want you to enjoy them! If you are not satisfied, you have the option to exchange your product or request a refund within 30 days from the order date. See below for specific instructions.

How do I request an exchange?

Simply contact our Customer Service team at contact@heirloomspiceco.com and we will process the exchange for you. Please provide the following information in your email:

  • Your Name
  • Order Number
  • Address to ship replacement
  • Product being replaced (product name and quantity)
  • Payment information for the shipping fee

Is there a shipping fee on an exchanged product?

Yes, the cost of shipping is $9.75 which is average standard shipping fee on exchanged products.

If I am exchanging a product, do I need to send the original product back to Heirloom Spice Company?

If the product is unopened, you can return the product and we will process an exchange item for you. If your product is open and you are exchanging it because you did not enjoy the product, there is no need to return it - you can keep the product or dispose of the product - we cannot accept any returned products back into our facility. 

How do I request a refund?

Simply contact our Customer Service team and we will process the exchange for you. Please have the following information available when you call:

  • Your Name
  • Order Number
  • Product being refunded (product name and quantity)

Will I receive a refund on my shipping fee or taxes?

No, shipping fees are not refunded. However, the refund will include any tax that was paid on the original product.

How will I receive my refund payment?

Your refund will be issued directly to your credit card.